Volunteer Service
Recognition Program

Students must have 180 verified and approved service hours. This is not a requirement for graduation.

No. All students are encouraged to track their community service hours, although community service is not a graduation requirement.

Students (not parents) must create an account on MobileServe. Click on the Getting Started Guide for directions.

• Click here for directions if using a mobile device.

• Click here if using a computer, click "log in" and "Start Serving" browser.

• There is a maximum of 24 hours per entry if using the mobile app.

• There is no limitation on the number of hours per entry if using a computer.

Note: Entries exceeding 16 hours need a date range for approval.

Supervisors will:

1. Receive an email from MobileServe. If the email is not in their inbox, it should be in their SPAM or JUNK folders.

2. Open the email.

3. Locate the review button.

4. Click on the review button to approve or reject the hours on the subsequent screen.

Verification and Approval:

• Verification: By your supervisor

• Approval: By an administrator

To view the approval status:

1. Go to the Activity Page

2. Check the Status Indicators

   • Green checkmark: Approved

   • Red X: Rejected

   • No icon: No action taken

To view the verification status:

1. Click on a specific log entry in the Activity Page

2. Check the verification icons:

   • Black Envelope Icon: Verified

   • Red Envelope: Rejected

   • Orange Envelope: Not delivered (verify supervisor's email)

   • No Icon: Pending

Forgot Your Password:

1. From the login page, select "Forgot your password?"

2. Enter the email address used to create your account to receive reset instructions.

3. If you do not receive an email, contact MobileServe via chat or email for manual reset assistance.

Change Your Password:

1. Log in and go to Settings

2. Select "Change Password"

1. Verify the supervisor's email is correct.

2. Ensure the supervisor's email has not directed MobileServe messages to SPAM or JUNK folders by sending a follow-up email.

3. Make the supervisor aware that they should search folders for an email from MobileServe (not from the student).

4. If students cannot get the hours verified after a second request to their supervisors, email Dr. Rebecca England for help.

Note: It's your responsibility to follow up and ensure your hours are verified.

Students must submit their hours annually. Freshmen may begin counting their hours from August 1, 2025. Upperclassmen may include any summer 2025 hours in their submission this year. Service hours must be submitted annually by May 15 for underclassmen and April 15 for seniors.

Editing Hours:

1. Go to your Activity log and click the pencil icon next to the log you wish to edit

2. Update the information and click "Update Log"

Editing Limitations:

1. Editing the description does not resend the verification email

2. Changes to duration, date, or supervisor email address will trigger a resend.

Suggestion: Change the date to resend the verification email.

Codes:

Class 2026 - 058084 Class 2027 - B3CA2B

Class 2028 - 8E8E22

Class 2029 - 238EF7

1. Navigate to Settings

2. Click on the "Organizations" tab

3. Enter Walton and your class class code

4. Input your student ID

Note: Hours logged before linking to Walton will not transfer. Re-enter those hours and have them re-verified.

Review the date below the total on the home screen, which shows the start of the school service year. Click on the date to toggle between total hours for the current year and all-time. You can also view logs by going to the Activity tab.

Email MobileServe or use their chat messenger by logging into your account.

Email Dr. Rebecca England