Question 1

How many service hours are needed to earn the volunteer service cord recognition at graduation?

Accepted Answer

Students must have 180 verified and approved service hours. This is not a requirement for graduation.

Question 2

Are volunteer service hours required for graduation?

Accepted Answer

No. All students are encouraged to track their community service hours, although community service is not a graduation requirement.

Question 3

How do I create a MobileService account?

Accepted Answer

Students (not parents) must create an account on MobileServe. Click on the Getting Started Guide for directions.

Question 4

How do I track my service hours?

Accepted Answer

• Click here (https://share.vidyard.com/watch/u56hR8dMfxcs5NubY8dmBu)for directions if using a mobile device.
 • Click here (https://app.mobileserve.com/login/?next=/)if using a computer, click "log in" and "Start Serving" browser.

Question 5

Can I enter all my hours for an organization as a single entry?

Accepted Answer

• There is a maximum of 24 hours per entry if using the mobile app.
 • There is no limitation on the number of hours per entry if using a computer.

Note: Entries exceeding 16 hours need a date range for approval.

Question 6

How do supervisors verify my hours?

Accepted Answer

Supervisors will:
1. Receive an email from MobileServe. If the email is not in their inbox, it should be in their SPAM or JUNK folders.
2. Open the email.
3. Locate the review button.
4. Click on the review button to approve or reject the hours on the subsequent screen.

Question 7

How do I check the status of my hours?

Accepted Answer

Verification and Approval:
 • Verification: By your supervisor
 • Approval: By an administrator

To view the approval status:
1. Go to the Activity Page
2. Check the Status Indicators
    • Green checkmark: Approved
    • Red X: Rejected
    • No icon: No action taken

To view the verification status:
1. Click on a specific log entry in the Activity Page
2. Check the verification icons:
    • Black Envelope Icon: Verified
    • Red Envelope: Rejected
    • Orange Envelope: Not delivered (verify supervisor's email)
    • No Icon: Pending

Question 8

How do I reset my password?

Accepted Answer

Forgot Your Password:
1. From the login page, select "Forgot your password?"
2. Enter the email address used to create your account to receive reset instructions.
3. If you do not receive an email, contact MobileServe via chat or email for manual reset assistance.

Change Your Password:
1. Log in and go to Settings
2. Select "Change Password"

Question 9

What do I do if my hours are not getting approved in MobileServe?

Accepted Answer

1. Verify the supervisor's email is correct.
2. Ensure the supervisor's email has not directed MobileServe messages to SPAM or JUNK folders by sending a follow-up email.
3. Make the supervisor aware that they should search folders for an email from MobileServe (not from the student).
4. If students cannot get the hours verified after a second request to their supervisors, email Dr. Rebecca England for help.

Note: It's your responsibility to follow up and ensure your hours are verified.

Question 10

When are the deadlines to submit service hours for approval?

Accepted Answer

Students must submit their hours annually. Freshmen may begin counting their hours from August 1, 2025. Upperclassmen may include any summer 2025 hours in their submission this year. Service hours must be submitted annually by May 15 for underclassmen and April 15 for seniors.

Question 11

How can I edit hours I've already entered?

Accepted Answer

Editing Hours:
1. Go to your Activity log and click the pencil icon next to the log you wish to edit
2. Update the information and click "Update Log"

Editing Limitations:
1. Editing the description does not resend the verification email
2. Changes to duration, date, or supervisor email address will trigger a resend.

Suggestion: Change the date to resend the verification email.

Question 12

What if I forgot to link my account to Walton using "My Class Code"?

Accepted Answer

Codes:
Class 2026 - 058084 
Class 2027 - B3CA2B 
Class 2028 - 8E8E22  
Class 2029 - 238EF7

1. Navigate to Settings
2. Click on the "Organizations" tab
3. Enter Walton and your class class code
4. Input your student ID

Note: Hours logged before linking to Walton will not transfer. Re-enter those hours and have them re-verified.

Question 13

Why aren't all the hours I entered showing?

Accepted Answer

Review the date below the total on the home screen, which shows the start of the school service year. Click on the date to toggle between total hours for the current year and all-time. You can also view logs by going to the Activity tab.

Question 14

Who do I contact with technical questions about my MobileServe account?

Accepted Answer

Email MobileServe (mailto:support@mobileserve.org)or use their chat messenger by logging into your account.

Question 15

Who do I contact with questions about Walton's Volunteer Service Recognition Program?

Accepted Answer

Email Dr. Rebecca England(mailto:rebecca.england@cobbk12.org)