Volunteer Service
Recognition Program
The Walton Volunteer Service Recognition Program honors seniors who have completed 180 hours of approved volunteer/community service hours with a special cord to wear at graduation.
FAQs
How many service hours are needed to earn the volunteer service cord recognition at graduation?
Students must have 180 verified and approved service hours. This is not a requirement for graduation.
How do I track my service hours?
• Click here for directions if
using a mobile device.
• Click here if using a
computer, click "log in" and
"Start Serving" browser.
How do I check the status of my hours?
Verification and Approval:
• Verification: By your
supervisor
• Approval: By an
administrator
​
To view the approval status:
1. Go to the Activity Page
2. Check the status
indicators:
o Green checkmark:
Approved
o Red X: Rejected
o No icon: No action
taken
To view the verification status:
1. Click on a specific log
entry in the Activity Page
2. Check the verification
icons:
o Black Envelope Icon:
Verified
o Red Envelope:
Rejected
o Orange Envelope: Not
delivered (verify
supervisor's email)
o No Icon: Pending
When are the deadlines to submit services hours for approval?
Students must submit their hours annually. Freshmen may begin counting their hours from August 1, 2024. Upperclassmen may include any summer 2024 hours in their submission this year. Service hours must be submitted annually by May 15 for underclassmen and April 15 for seniors.
Why aren't all the hours I entered showing?
Review the date below the total on the home screen, which shows the start of the school service year. Click on the date to toggle between total hours for the current year and all-time. You can also view logs by going to the Activity tab.
Are volunteer service hours required for graduation?
No. All students are encouraged to track their community service hours, although community service is not a graduation requirement.
Can I enter all my hours for an organization as a single entry?
• There is a maximum of 24
hours per entry if using
the mobile app.
• There is no limitation on
the number of hours per
entry if using a computer.
Note: Entries exceeding 16 hours need a date range for approval.
How do I reset my password?
Forgot Your Password:
1. From the login page,
select "Forgot your
password?"
2. Enter the email address
used to create your
account to receive reset
instructions
3. If you do not receive an
email, contact
MobileServe via chat or
email for manual reset
assistance
Change Your Password:
1. Log in and go to Settings
2. Select "Change
Password"
How can I edit hours I've already entered?
Editing Hours:
1. Go to your Activity log
and click the pencil icon
next to the log you wish
to edit
2. Update the information
and click "Update Log"
Editing Limitations:
1. Editing the description
does not resend the
verification email
2. Changes to duration,
date, or supervisor email
address will trigger a
resend.
Suggestion: Change the date to resend the verification email.
Who do I contact with technical questions about my MobileServe account?
Email MobileServe or use their chat messenger by logging into your account.
How do I create a MobileService account?
Students (not parents) must create an account on MobileServe. Click here for directions.
How do supervisors verify my hours?
Supervisors will:
1. Receive an email from
MobileServe. If the email
is not in their inbox, it
should be in their SPAM
or JUNK folders.
2. Open the email.
3. Locate the review button.
4. Click on the review button
to approve or reject the
hours on the subsequent
screen.
What do I do if my hours are not getting approved in MobileServe?
1. Verify the supervisor's
email is correct
2. Ensure the supervisor's
email has not directed
MobileServe messages
to SPAM or JUNK folders
by sending a follow-up
email
3. Make the supervisor
aware that they should
search folders for an
email from MobileServe
(not from the student)
4. If students cannot get the
hours verified after a
second request to their
supervisors, email Dr.
Rebecca England for
help.
Note: It's your responsibility to follow up and ensure their hours are verified.
What if I forgot to link my account to Walton using "My Class Code"?
Codes:
Class 2025 - AA2682
Class 2026 - 058084
Class 2027 - B3CA2B
Class 2028 - 8E8E22
1. Navigate to Settings
2. Click on the
"Organizations" tab
3. Enter Walton and your
class code
4. Input your student ID
Note: Hours logged before linking to Walton will not transfer. Re-enter those hours and have them re-verified.